The guy asked me the exact same verification questions. 45 minutes to talk, to the first person, 45 minutes to transfer. I waited 45 minutes and was then cut off. After waiting over 45 minutes, they took about 15 minutes to verify my identity, then transferred me. It simply didn't work after saying it did. I don't understand why it wasn't simple like every other Sim card I've ever installed in my life. It was very difficult to even set up- you had to enter repeated different codes and choose one of 3 sim cards, and use the website as well. My only regret is that after 12 years with this service this review won't cost them the millions they deserve it to. They could offer me a year and I wouldn't take it at this point. No longer interested in straight talk, regardless of a free month owed. Customer service.Port reps, 24 hours, anything else? Useless. 5th day!! Old broke phones service plan expires on 5th day. Now old broke phone randomly connecting and disconnecting from network every day. Repeat all that with every rep saying 24 hours. Asked to elaborate, was asked in return, is there were any other issues. Only explanation given for online account was it needed to be verified. Port reps notified, ticket issues, escalated, will take 24 hours. Next day, call, could take up to 24 hours. If you need more data, you can purchase a 2 GB data add-on option for $10. This helps your unused balance roll over to the next service cycle. If you like your plan but feel like you're running through all of your data before the end of the month, you can purchase a 1 GB data add-on option for $5. The company’s Two-Line Unlimited Nationwide coverage is $90 a month, but mobile hotspot data is not included. While Straight Talk does not have a specific family plan, it makes it easy to add lines to your existing service. There are no hidden fees with Straight Talk, and there is no cost to activate your plan. There are five different plans to choose from that offer different data, speed, coverage and pricing options. It offers the best smartphones on the market, some of which are sold at significantly discounted rates. The appeal of Straight Talk is its flexibility and affordability.
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